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answers to COMMON Questions
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Once you complete your purchase, you will receive a confirmation email and access to our video training area and helpful guides to get you started.
Within 24 hours, your Squarespace collaborator email invite will be sent to the email you provided at checkout.
After accepting the invite, we will transfer the ownership of your new website template, over to you.
Please wait until after you receive your template, to purchase your hosting plan.
You will receive 20% off your first yearly subscription to Squarespace with our affiliate discount.
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Yes.
Your Squarespace template provides the design and structure of your website, but you will need to purchase a hosting plan.
A hosting plan through Squarespace provides the security and space for your website to live on. Every website, no matter the platform, requires hosting.
In order to launch your website and attach a domain name to it (a domain name is your website name such as: “www.websitename.com”), you will need to choose your hosting plan with Squarespace.
**All of our templates require you to have the “Core Plan”, or above.
This plan gives you a FREE domain name for 1 year, and 1 year of a free Google Workspace professional email (for 1 person), if you do not currently have one.
Total cost for 1 year: ~$220 (Our affiliate discount will save you more than the Squarespace nonprofit discount)
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No problem. You will be prompted to sign up for an account once you accept your template invitation.
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All of our templates are installed as a new website into your Squarespace account.
If you have a Squarespace website that barely has content, we suggest starting over with our template and adding in your older copy or images.
It will be a much easier transition for you that way.
If you have a lot of website content and/or blog content and need support transitioning it to the new website, we offer paid support options for transferring content.
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Yes, your template comes with step-by-step video tutorials that show you how to edit each design element to include: fonts, colors, imagery, backgrounds, and more!
If you’re looking for something more hands-off, we offer done-for-you services to complete your template as an additional investment.
Starter Template DFY - $697
72-Hour Delivery or your money backFull Template DFY - $1,497
7-Day Delivery or your money back
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Absolutely. You will have unlimited access to your video training area as well as 15 days of email support and loom video support.
Our email support includes template support ONLY. We do not offer support for any Squarespace related issues that may arise.
Additional support needed with the Squarespace platform to include: billing, technical issues, account settings, etc. must be handled directly with the Squarespace Support Team.
They are available by chat and email 24/7 and are quick to resolve any issues.
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Our templates are only available on the Squarespace platform.
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All of it!
Our tutorials show you how to edit every element of your website using the Squarespace global settings.
This includes: colors, text, fonts, images, backgrounds, forms, individual pages, and more.
You will have the ability to take away or add any additional content you need for your website.
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Reach out to our support team anytime within 15 days of your template purchase for Loom video walkthrough support and email support with your template.
After your 15 day post-purchase window, we are available to you by email and/or you can submit a support ticket anytime by visiting our support page.
For support with the Squarespace platform, you’ll have 24/7 access to the award-winning Squarespace Support Team.
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Because all of our templates and products are digital products, they cannot be returned to us and are therefore, non-refundable.
Please email us if you have any questions about this policy: info@nonprofitwebsitetemplates.com